Terms and Conditions

This website is owned and operated by B2C Response, LLC ("B2C Response"). B2C Response is pleased to offer its products and other related information and materials through this website.

IMPORTANT - THIS IS A LEGAL AGREEMENT BETWEEN YOU, THE USER (referenced herein as "you" or "user”) AND B2C RESPONSE. THIS AGREEMENT APPLIES EACH TIME YOU ACCESS OR USE THIS AND ANY WEBSITE PROVIDED BY B2C RESPONSE AND EACH TIME YOU PURCHASE A B2C RESPONSE PRODUCT. THEREFORE, YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS CONTAINED IN THIS "TERMS AND CONDITIONS" AGREEMENT ("AGREEMENT") BECAUSE THEY GOVERN YOUR ACCESS TO, AND USE OF THE INFORMATION, SERVICES, SOFTWARE FUNCTIONALITY, AND/OR MATERIALS ("SERVICES AND MATERIALS") PROVIDED BY B2C RESPONSE ON OR THROUGH THE WEBSITE ("SITE"). B2C RESPONSE IS WILLING TO LICENSE THE USE OF THE SITE AND THE RELATED SERVICES AND MATERIALS TO YOU ONLY ON THE CONDITION THAT YOU ACCEPT AND AGREE TO ALL OF THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT.

ALL PURCHASES OF PRODUCTS DISTRIBUTED OR MARKETED BY B2C RESPONSE, WHETHER PURCHASED ON THE SITE OR ELSEWHERE, SHALL BE SUBJECT TO THIS AGREEMENT.

IMPORTANT: THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION. BY AGREEING TO THESE TERMS OF USE, YOU ACCEPT THAT YOU MUST RESOLVE ANY CLAIM THAT YOU MAY HAVE AGAINST THE COMPANY ON AN INDIVIDUAL BASIS IN ARBITRATION, AS DESCRIBED IN MORE DETAIL BELOW IN THE DISPUTES SECTION. THIS WILL PRECLUDE YOU FROM BRINGING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST THE COMPANY. IT ALSO WILL PRECLUDE YOU FROM PARTICIPATING IN, OR RECOVERING RELIEF UNDER, ANY CURRENT OR FUTURE CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BROUGHT AGAINST THE COMPANY BY SOMEONE ELSE.

1. LICENSE GRANT.

The content, information, software, designs, materials, functions and data included in and contained on the Services (the "Content") are protected by intellectual property and other laws. You must comply with these and any other applicable laws when you use the Services. Subject to your continued compliance with the terms and conditions of this Agreement, B2C Response provides you with a revocable, limited, non-exclusive, royalty-free, non-sub-licensable and non-transferable license to use the Site. You may download and print materials and information from the Site solely for your personal use provided that you do not remove from any such copies any copyright and/or any other applicable intellectual property notices. Notwithstanding the foregoing license grant, you hereby acknowledge and agree that

  • (i) the content layout, formatting, and features of and access privileges for the Site shall be determined by B2C Response in its sole and absolute discretion;
  • (ii) B2C Response has the right to control and direct the means, manner, and method by which the Site is provided;
  • (iii) B2C Response may engage independent contractors, consultants, or subcontractors to aid B2C Response in providing the Site or use thereof;
  • (iv) B2C Response has the right to provide the Site to others.

In addition, you hereby acknowledge and agree that this Agreement provides you with only a limited license to access and use the Site. Accordingly, you hereby acknowledge and agree that B2C Response transfers no ownership or intellectual property interest or title in and to the Site to you or anyone else under this Agreement.

2. RESTRICTIONS.

Notwithstanding the foregoing license grant, this site may not be modified, translated, decompiled, used to create derivative work(s), copied, distributed, disassembled, broadcast, transmitted, published, have any proprietary notices or labels removed or altered, licensed, sublicensed, transferred, sold, mirrored, framed, exploited, rented, leased, private labeled, granted as a security interest, or otherwise used in any manner not expressly permitted herein by you or anyone acting on your behalf. Specifically, and by way of illustration and not limitation, you may not separate and use any graphics, interfaces, photographs, audio, video, sounds, artwork, designs, computer code (including HTML code), programs, software, and documentation found on or accessible through the Site.

Moreover, you may not

  • (i) use any "deep-link," "page scrape," "robot," "spider," or any other device, program, script, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Site or in any way reproduce or circumvent the navigational structure or presentation of the Site in order to obtain or attempt to obtain any materials, pictures, documents, or any other information through any means not purposely made available through the Site;
  • (ii) attempt to gain unauthorized access to (a) any portion or feature of the Site, (b) any other systems or networks connected to the Site, (c) any B2C Response server or (d) to any of the services offered on or through the Site by hacking, password "mining" or any other illegitimate or prohibited means;
  • (iii) probe, scan, or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site;
  • (iv) reverse look-up, trace, or seek to trace any information on any other user of or visitor to the Site;
  • (v) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or B2C Response systems or networks or any systems or networks connected to the Site;
  • (vi) use any device, software, or routine to interfere with the proper working of the Site or any transaction conducted on the Site, or with any other person's use of the Site;
  • (vii) forge headers, impersonate a person, or otherwise manipulate identifiers in order to disguise your identity or the origin of any message or transmittal you send to B2C Response on or through the Site;
  • (viii) use the Site to harvest or collect e-mail addresses or other contact information;
  • (ix) use the Site in an unlawful manner or in a manner that could damage, disparage, or otherwise negatively impact B2C Response.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, DOWNLOADING, COPYING, OR REPRODUCING ANY MATERIALS PROVIDED BY B2C RESPONSE TO ANY OTHER SERVER, HARD DRIVE OR LOCATION FOR THE PURPOSE OF REPRODUCTION OR REDISTRIBUTION, IS EXPRESSLY PROHIBITED.

3. USER OBLIGATIONS.

By installing, accessing or using this Site, you hereby represent that you are of the legal age to execute a legally enforceable contract under the laws of the state and/or country in which you reside, and will at all times provide true, accurate, current, and complete information when submitting information to this Site, including without limitation, when you provide any information to B2C Response via an email or any registration or submission form found on the Site. If you provide any false, inaccurate, untrue, or incomplete information, B2C Response reserves the right to, in its sole discretion, immediately and without notice terminate your access to, and use of this Site, and/or cancel any of your pending product purchases or transactions with B2C Response. In addition, you agree to abide by all applicable local, state, national, and international laws and regulations with respect to your use of this Site. You also acknowledge and agree that use of the Internet and this Site are solely at your own risk. While B2C Response has endeavored to create a secure and reliable Site, the confidentiality of any communication or material transmitted to/from the Site over the Internet or any other form of global communication network cannot be guaranteed. Accordingly, B2C Response is not, to any degree, responsible or liable for the security of any information transmitted via the Internet, the accuracy of the information contained on the Site or, for the consequences of any reliance on such information. You must make your own determination as to these issues.

4. COOKIE POLICY.

This Agreement is governed by our Cookie Policy, which may be updated periodically to reflect changes in technology, legal requirements, or our practices. Any updates will be posted on our Site and will be effective as of posting on the Site.

5. PURCHASES; SPECIFIC PROGRAMS; OTHER TERMS AND CONDITIONS.

A. Additional notices, terms, and conditions (including, without limitation, payment terms) may apply to the purchase of products, goods, participation in a particular program, and/or to specific portions or features of the Site, all of which are made a part of this Agreement by this reference. You agree to abide by such other notices, terms, and conditions, including where applicable representing that you are of sufficient legal age to acquire a product and/or use or participate in any program, service, or feature. If there is a conflict between this Agreement and the terms posted for or applicable to a specific portion of the Site, including any areas to enable the online purchase of items or for any service, program, or product offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site. B2C Response's obligations, if any, with respect to its services, programs, and/or products are governed solely by the terms, conditions, notices, and agreement pursuant to which they are provided, and nothing on this Site should be construed to alter such terms, conditions, notices, and agreements.

B. B2C Response Guarantee
ll of B2C Response's products are covered by a Money Back Guarantee (please see specific product's instruction book or website for its guarantee). If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing and handling. See Return Policy below for return details.

C. Product and Service Descriptions, Price and Other Information. We have taken reasonable precautions to ensure that all product descriptions, prices and other information shown on our websites, infomercials and social media are correct and fairly described. However, when ordering products or services through our websites, infomercials and social media please note that:

  • B2C Response reserves the right to not accept any orders if there is a material error in the description of the product or service, or if the price advertised is incorrect;
  • B2C Response reserves the right to refuse or discontinue the supply of any product or service to any customer, or change, suspend or discontinue any aspect of our websites at any time in our sole and absolute discretion;
  • All prices are displayed in United States Dollars unless expressly indicated otherwise;
  • Packaging and contents may vary from that shown on our websites;
  • Any weights, dimensions, and capacities shown on our websites are approximate only;
  • When you place an order, we estimate the tax applicable to your order and include that estimate in the total for your convenience (the final tax amount will be based on the then-current rate as established by the taxing authority, charged to your payment card, and reflected in the order confirmation and package invoice we provide to you); and
  • All items are subject to availability and we will inform you as soon as reasonably possible if any product or service you ordered is not available and whether we may offer you an alternative of equal or higher quality and value.

Please also note that we may be required to change the terms of any products, goods or services that we offer and/or you purchase. This includes without limitation changes to prices, taxes, shipping and handling amounts, specifications, delivery times, and/or package contents. We will provide you with prior notice of any changes, by posting a notice on our websites, sending an e-mail to you at the address you provided at the time of purchase, or by including a notice in any products you receive on an automatic recurring or subscription basis. B2C Response will not incur any obligation as a result of such change. By continuing to accept products, goods and/or services after we have notified you of a change to any terms, you will be deemed to have accepted the change.

D. Order Processing & Cancellation.
B2C Response reserves the right to refuse or cancel any order prior to delivery. Some situations that may result in your order being cancelled include system or typographical errors, fairness among customers where supplies are limited, or problems identified by our credit or fraud departments. We also may require additional verification or information before accepting an order. We will contact you if additional information is required to accept an order. If the order is cancelled after we have processed the payment but prior to delivery, we will refund your payment.

All purchases are subject to applicable shipping and handling, and sales and/or other taxes, which will be applied to your order total. Sales and/or other taxes are calculated based on the shipping address provided.

Once an order has been placed, there is a limited time period in which you can cancel your order. Please submit cancellations via email. Cancellation requests via email are accepted but we cannot guarantee the order can be cancelled prior to shipping. You may email customercare@hotshapers.com. Cancellations must contain the following: First name, last name, order number, and e-mail address and Subject line "Cancel Order". This information must be identical to the information originally submitted on your order. Every effort will be made to accommodate the cancellation of your order, provided your order has not been processed. Once the order has been printed, we cannot take cancellation requests. In the event that a cancellation was submitted after the order has been processed and shipped, you will need to follow the procedures listed in the Returns Policy section.

E. Taxes.
For purchases where sales tax is applicable, the estimated tax is displayed on the checkout page prior to confirming the purchase. The actual tax collected may differ once the order is finalized. We use commercially reasonable efforts to calculate and remit the correct amount of tax required on each taxable purchase, but we do not guarantee the accuracy of the amount of the tax represented as owed. Minor errors may occur owing to the inability to accurately track multiple taxing districts, state and local "tax holidays," and timing of rate changes or the application of certain taxes to categories of items we sell. As a result of any error, we may over collect or under collect your tax. When you purchase a B2C Response item, we collect and remit taxes required on your purchase. You hereby waive your right to claim that the tax collected on any purchase is incorrect in any respect and you agree to hold us, our officers, directors, employees, agents and representatives, harmless from and against any claim, action, demand, loss, suit, or damages (including attorneys' fees) made or incurred as a result of our error in calculating the taxes you owe for your purchases. If you purchase any B2C Response items on third party platforms, such as a Retailer, those third parties may be responsible for collecting and remitting applicable taxes to the taxing authorities.

F. Replacement Guarantee Policy (Purchases as of January 1, 2020).
Our products, when purchased from B2C Response or an authorized retailer, include a 30 day replacement guarantee if your product or component part does not perform as expected. The guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 30 days of purchase, return it, or the component part for replacement for a replacement with a functionally equivalent new product or part. The original proof of purchase is required and must be provided at the time of replacement request. You are responsible to pay to return the unit to us. In the event a replacement unit is issued, the guarantee coverage ends 30 days (1) month following the receipt date of the replacement unit or the remainder of the existing guarantee, whichever is later. B2C Response reserves the right to replace the unit with one of equal or greater value. Contact Customer Service for assistance.

G. Return Policy.
To return the product, a return merchandise authorization number is required. You can process returns directly through
https://exchanges.hotshapers.com/

5. PRIVACY POLICY.

You hereby understand, acknowledge, and agree that the operation of certain portions of the Site and/or the receipt of certain information or benefits may require the submission, use, and disclosure of certain personally identifiable information. Accordingly, if you wish to access and use those areas of the Site, and/or receive such information or benefits, you acknowledge and agree that your use of this Site will constitute acceptance of B2C Response' personally identifiable information collection and use practices. Please see B2C Response’ Privacy Policy for a summary of B2C Response' personally identifiable information collection and use practices. The B2C Response Privacy Policy is located here: [Click here to view Privacy Policy]

6. POSTS/USER SUBMISSIONS.

The Site, and/or any social media page (each, a "B2C Response Social Media Page") controlled by B2C Response that is accessible directly through the Site may contain blogs, message boards, comment areas and other interactive features and functionality where users may post certain information and content (collectively, "Forum"). To the extent the Site and/or any B2C Response Social Media Page contains any such Forum, you hereby acknowledge and agree that when using the Site and/or any B2C Response Social Media Page, you will not upload, post, display, or transmit any of the following materials on any Forum:

  • anything that interferes with or disrupts the operation of the Site and/or B2C Response Social Media Page,
  • statements or material that defames, harasses, abuses, stalks, threatens, intimidates, or in any way infringes on the rights of others,
  • unauthorized copyrighted materials or any other material that infringes on the intellectual property rights, trade secrets, or privacy of others,
  • statements or material that encourages criminal conduct or that would give rise to civil liability or otherwise violates any law or regulation in any jurisdiction,
  • statements or material that contains vulgar, obscene, profane, or otherwise objectionable language or images that typically would not be considered socially or professionally responsible or appropriate in person,
  • statements or material that impersonates any other person or entity, whether actual or fictitious, including, without limitation, employees and representatives of B2C Response,
  • statements or material that misrepresents your affiliation with any entity and/or B2C Response,
  • statements or material that constitutes junk mail, spam, or unauthorized advertising or promotional materials,
  • material or statements that are "off-topic" for a designated Forum
  • material that is inaccurate or non-compliant with these Terms;

material that includes other people's personal or identifying information; Your interaction with other users of the Services and in the Forums, whether online or offline, is entirely your responsibility. Likewise, the responsibility for the Posts you distribute on or through any Services or Forums, as well as the consequences of submitting and posting them, rests solely upon you. It is advisable to approach information provided by others with skepticism, and you acknowledge that utilizing any Post is at YOUR OWN RISK. We do not assume responsibility or liability for the conduct of any user or the content of any Post. We do not endorse the opinions, advice, or recommendations expressed by users in any Post, and we explicitly disclaim any and all liability associated with them. While we retain the right to monitor or become involved in disputes between you and other users, we are not obliged to do so. It is advisable to employ common sense and exercise your best judgment when interacting with others (e.g., when sharing personal or other information) and engaging in any other online activities.

7. PERMISSION TO USE POSTS/USER SUBMISSIONS.

You acknowledge and agree that you have no proprietary interest in any Forum. Moreover, by submitting content or information of any type (a "Post") to a Forum or by otherwise using the Site and/or a B2C Response Social Media Page to transmit or display a Post, you automatically grant B2C Response a royalty-free, perpetual, irrevocable, non-exclusive, transferable and sublicensable right and license to use, reproduce, modify, publish, translate, create derivative works from, distribute, transmit, perform, and display such content or information (in whole or in part) worldwide and/or to incorporate into other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content or information. You hereby represent that you have all necessary rights to make the Posting available to B2C Response and a Forum, and you also acknowledge and agree that such Postings are non-confidential for all purposes and that B2C Response has no control over the extent to which any idea or information within a Posting may be used by any party or person once such content is posted or displayed on the Site and/or a B2C Response Social Media Page. Accordingly, notwithstanding this right and license, you hereby acknowledge and agree that by merely permitting your information, content, and materials to appear on the Site and/or a B2C Response Social Media Page, B2C Response has not become and is not a publisher of such information, content, and materials and is merely functioning as an intermediary to enable you to provide and display a posting. Moreover, B2C Response assumes no responsibility for the deletion of or failure to store any posting and, recommends that you do not post, display, or transmit any confidential or sensitive information. All users shall remain solely and exclusively responsible for any liability arising from their own Postings.

8. CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS.

These Terms and Conditions govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by B2C Response, LLC.

By submitting any content to B2C Response, you understand and agree that:

  • You are the sole author and owner of the intellectual property rights in the content;
  • All moral rights that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 18 years old; use of the content you supply does not violate these Terms and Conditions and will not cause injury to any person or entity.
  • You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, offensive or unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • That promotes violence or hatred against individuals or groups based on any of the following attributes: age, disability, ethnicity, nationality, gender identity, race or sexual orientation.
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    • You agree to indemnify and hold B2C Response (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant B2C Response a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at B2C Response' sole discretion. B2C Response reserves the right to change, condense, withhold publication, remove or delete any content on B2C Response ‘website that B2C Response deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. B2C Response does not guarantee that you will have any recourse through B2C Response to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, B2C Response reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not B2C Response, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of B2C Response, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

9. PROPRIETARY RIGHTS.

All text, graphics, user interfaces, visual interfaces, photographs, audio, video, sounds, images, artwork, computer code (including HTML code), programs, software, products, information, and documentation as well as the design, structure, selection, coordination, expression, "look and feel," and arrangement of any content contained on or available through the Site, unless otherwise expressly indicated in writing, are owned, controlled, and licensed exclusively by B2C Response and/or its suppliers and are protected by United States and foreign laws including, but not limited to, United States copyright, trade secret, patent, and trademark law, as well as other state, national, and international laws and regulations. Except for the license grant as expressly provided in this Agreement, B2C Response does not grant any express or implied intellectual property or proprietary right to you or any other person. Your unauthorized use of this Site may violate intellectual property or other proprietary rights' laws of the United States and/or a foreign nation, as well as other laws, regulations, and statutes. Be advised that B2C Response actively and aggressively enforces its intellectual property rights to the fullest extent of the law. This website is protected by copyright as of 2019 by B2C Response and/or its licensors. All rights reserved. B2C Response also owns a copyright in the contents of the Site as a collective work and/or compilation, and in the selection, coordination, arrangement, and enhancement of the content of the Site. Any downloadable or printable programs, information, or materials available throughout this Site, and all intellectual property and/or proprietary rights related thereto, unless otherwise expressly indicated in writing, are owned exclusively by B2C Response or others who have authorized their use by B2C Response. B2C RESPONSE, the B2C Response logo, and all other names, logos, and icons identifying B2C Response are owned exclusively by B2C Response or others who have authorized their use by B2C Response, and any use of such marks without the prior express written permission of B2C Response is hereby strictly prohibited. Other product and company names mentioned herein may be the trademarks and/or service marks of their respective owners.

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